Important: Cases Cannot Be Deleted Once Created
This article will walk you through why case creation is permanent.
Before saving, carefully verify the Case Number and details. Once a Case is created, it cannot be deleted or merged. This safeguard protects the integrity of your agency’s chain of custody, audit history, and compliance requirements. Notify your supervisor or SAFE administrator or follow your agency’s approved correction process.
Cases can be edited (with permission), but they can’t be deleted or merged.
SAFE TIPS FOR SUCCESS
Always create the Case first, before trying to add Items or Persons
Use a clear and consistent format for Case Numbers
Make sure the Case Officer you assign is already set up as a user in SAFE
Don’t ignore red highlighted fields, they must be fixed before saving
Make sure the Case Officer you assign is already set up as a user in SAFE
If an extra form appears, fill it out completely and correctly
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