If you entered an incorrect name or password, the software will let you know that your “Username or password is incorrect”. If you have forgotten or wish to Reset your Password, CLICK THE WORDS “Forgot Password?”. Selecting this option will send you to the Password Reset page. After entering your email address and clicking the “Reset Password” box, an email with directions will be sent to you to reset your password.
Once you receive the Password Change Request email, click the words “click here” and you will be taken to the Password Reset page.
At the Password Reset page, the software requires each user to have a unique username and password that must be entered each time a user logs on. Password strength parameters are enforced by the application and include: Password lengths of 10-128 characters, passwords cannot contain 2 identical characters in a row, must contain at least 3 character types out of 4 (upper case, lower case, numbers, and special characters), and passwords cannot be “reused” for one year. In addition, accounts are locked after 5 failed login attempts for a duration of 10 minutes or until they’re unlocked by an administrator.
Upon successful new password entry and verification, you will be taken to a screen that says as much and you will then be able to log into the software.